Here are five excellent, high-impact use cases for the Floating Chat Bubble (bottom-right widget)—the best choice when you want your chatbot to be available everywhere, at any moment, without interrupting the page layout.
1) “Always-On Sales Assistant” Across All Pages
Why it’s excellent: Visitors can ask questions the moment they hesitate—on your homepage, services, pricing, or checkout pages—without leaving what they’re reading.
What the bot should do:
Answer FAQs instantly (pricing, inclusions, process, timelines)
Recommend the right plan/service based on quick questions
Offer next steps: “Get a quote” / “Book a demo” / “Talk to a human”
Best for: Agencies, SaaS, clinics, high-ticket services.
2) High-Intent Rescue on Pricing & Checkout Pages
Why it’s excellent: The bubble catches “almost buyers” at the exact time they’re stuck, confused, or comparing options.
What the bot should do:
Handle objections: “Is this monthly?”, “Can I cancel?”, “Refunds?”
Clarify package differences and recommend the best fit
Offer discount/bonus logic (if you use it) or book a call for enterprise
Collect email if they’re not ready
Pro tip: Use trigger rules (if available) like:
Show after 10–20 seconds on pricing page
Show when user scrolls to the bottom / hesitates
3) Customer Support Triage (Reduce tickets & response load)
Why it’s excellent: Visitors don’t need to hunt for Help pages. The bubble becomes a “support button” that’s always visible.
What the bot should do:
Troubleshoot the most common issues
Ask clarifying questions (account email, problem type)
Route to Live Chat when needed
Create a lead/support ticket if unresolved
Best for: Subscription services, ecommerce, apps, booking-based businesses.
4) Lead Capture for Browsers (Not Ready to Fill Forms)
Why it’s excellent: Many users won’t click “Contact” or fill a form. A bubble invites low-friction engagement, then captures details once intent appears.
What the bot should do:
Start conversationally: “What are you looking for today?”
Qualify: budget, timeline, location, needs
Capture email/phone at the right moment (not immediately)
Save as Leads + suggest booking
Best for: Real estate, clinics, home services, coaching, B2B services.
5) Onboarding & Guidance for Complex Websites (Navigation helper)
Why it’s excellent: If your site has many pages, products, services, or options, the chat bubble becomes a “site guide” and reduces bounce.
What the bot should do:
“Tell me what you need, I’ll point you to the right page”
Provide quick links: pricing, packages, booking, FAQs
Explain differences between categories/services
Offer appointment booking when user finds what they want
Best for: Multi-service businesses, marketplaces, platforms, catalog-heavy sites.
Why the Floating Chat Bubble is often the #1 default choice
Available site-wide (most coverage, least maintenance)
Doesn’t affect page layout (easy to implement)
Best for conversion + support at scale
